AUTO DIALER SOFTWARE- ADVANTAGES & DISADVANTAGES
With emerging trends and advancements in technology, there is nothing in this world that is impossible. The changes that we see in the economy are a result of modern technologies only. There have been tremendous improvements in every field due to technology. One of the software that has brought the revolution in the field of telecommunication is the Auto-Dialer Software.
WHAT IS AN AUTO-DIALER?
It is basically an electronic gadget that is responsible for automatically dialing the telephone numbers. Once the receiver answers the phone, this software either plays a recorded message or it records the message from the receiver. When the auto-dialer first came, they were treated as hardware, but eventually, the Auto-Dialer Software became passable.
Auto-dialer is one of the best examples of computer telephone integration. There are basically four simple requirements for creating auto-dialer. These include a computer system, voice modem Auto Dialer Software as well as an active phone line. One of the most important parts of the auto-dialer is its software. This software can turn a PC into an automatic phone dialer. The main principle behind this software is its ability to detect live human voices. Due to the unavailability of the hardware solutions when calls are answered through this software, the software helps in analyzing received audio in order to make predictions. Free or inexpensive auto-dialer also runs using voice over internet protocol.
- Assigns calls to the clients that are available: With the help of this software the client cannot choose on its own that which call it will take and which not. This software treats each and every employee equally and one has to attend the call if he/she is available at that time.
- Manages the client database very well: The database can be well managed using this software.
- Improves the proficiency of every employee: All employees work as a team, thereby improving their efficacy.
- Updating of a database:-The database is automatically updated every time a call is received.
- Keeps check on the performance of the employees
If a lag occurs in the dialer, then it will wait for a few extra seconds in order to ensure 100% availability. So there is some loss of time.
THE BOTTOM LINE
Autodialer comes with the multitude of benefits making it the most reliable and cost-effective device for use at call centers as well as other organizations. This software has helped millions of companies to increase their fecundity. This software has been a revolutionary invention in the field of telecommunication. But since a coin has two sides, so does every technology. Some reports have also suggested the misuse of this software, and fraudulent calling through this software. This software is a boon for mankind, and if we use it judiciously then it can truly transform our lives.