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Help Desk

We provide you an advanced support center that grows with you and always updated. You’ll always be with our updated software and all the further updates are free to use. We will try to provide world-class support to our customers and provide them with updated software from time to time. Whenever a disaster comes, it is too difficult to recover immediately. We believe in our 24*7 services so that we can provide immediate help to needy ones.

The software provides a unique id or number to customers so agents can easily interact and the customer can view all the detail. It is the fact that nowadays customers repeat business with those firms which deliver on-demand services and support. Our software is successfully implemented in many industries and provides those solutions like Home delivery, Banking, Car Rental, Healthcare and more.

Make Work Easier For the Agents:

The software provides a multi-channel platform to register any complaints or queries of the customers by simply using our Help Desk Services. Our Help Desk Support uses E-Mails, SMS, Social Media, Voice Mail and more. The system generates an automated ticket number for every customer for further reference and for checking the status.

The software will help the agents to easily maintain and monitor the queries/ complaints and make sure that no customers or lead will miss.

Key Capabilities & Benefits

  • The Software is easy to install and quick to use.
  • We provide an option so that you can integrate it IVR, Automatic Outbound Dialing, SMS, Emails and Social Media.
  • End-to-End connection with the customers for better management.
  • Help Desk Services increase customer efficiency and reduce infrastructure cost which results in a quick return on investment.
  • It helps in improving service productivity.
  • Help desk software identifies the problem areas and finds the relevant solution for the query.

Basic Features:

  • Generate tickets for easy management.
  • It is a Self-Service portal for the client.
  • Modified and secured with the password.
  • Remote Control Security.