IVR or Interactive Voice Response system used to access the database information using the phone. We can say that it is a technology which can help the customer through the call and plays pre-recorded options using voice for the customer. IVR provides many choices like numbers or sometimes the caller’s information. He has to select one of the options according to their need and then the agent can solve the problem easily. By providing detailed information caller can access his data which they need. It is open source software which is important for call centers and we are providing IVR Solution at an easy cost.
The input which is provided by the user is then read by the IVR system which is used to fetch the appropriate information. IVR Services is used to communicate with the people and collect user information through the use of voice and DTMF (Dual-tone multi-frequency) by using inputs of the keyboard. IVR system is simple and effective which reduces the cost and increase the efficiency of the company.
The IVR is a technology which can allow computers to interact with customers by using a voice command or any available input. It will provide customers a self-service option to complete their work own instead of waiting for an agent. It can be used for processing the credit card payments by creating telephone surveys, and help automate other business processes. Customers can also navigate through the system using their telephone; all the responses related to the payment will be logged.
The most important advantage of IVR is that it reduces the cost. It is because the call directly lands on human if it is not eliminated.
It helps in working non office hours also. Agent can receives the calls outside the office responded by the IVR System.
IVR can play messages so customer will have to wait for the response. IVR System can play it in real-time without any delay.
Most of the companies use work from home to provide support for their customers and agents also.