Predictive Dialer Software decides before calling the customer number that how many telephone/device calls need to be placed. A Predictive Dialer is an outbound system calling software which can also automatically dial
The Dialer Software dials the calls and connects only those calls which are answered to the Agents. As it connects only answered calls so it will also help in saving the time of the agents and connects many people in less time.
Like other types of auto dialer software, the Predictive Dialer can call the numbers automatically and helps the agent on-screen for busy signals, voicemail, no-answers and for the disconnected
The Predictive dialer software has been spending around for 30 years. The dialer software got their start first in the banking industry and was used for debt collection purposes. And since when the predictive dialers began as hardware solutions, many companies and the call centers now offer predictive dialer software that is basically based in the cloud. These dialers are preferred by many companies because they minimize up-front capital expenses and reduce IT costs.
Predictive dialer software is regularly used for telemarketing, for market research, for debt collection, and for customer service follow-up. In addition, some leading qualified agents use predictive dialer software to decrease the amount of time that they can spend on the phone with the leads during outbound sales.
Too many calls may face the problem as there are no more agents to handle all the