A preview dialer is a call dialing software that provides agents all the information about their caller before the call dialed. So agents get some key information about the customer before the dialer place the call. The Preview Dialer will eliminate the need to dial the numbers by hand. Call center agents have a single screen in which they have all the useful information so that they can select the best-targeted leads. Preview dialer allows each record to be automatically delivered to the agent based on their campaign setting or priority.
Preview Dialer has the capability that it can dial calls according to the campaign setting. The Dialer selects a customer record from the contact list and processes this call record to an agent then the agent decides to call the customer.
Using a Preview Dialer will help in dialing more calls and at that time no call will be dropped. Dialer helps you so that no leads will be lost and keep you energetic throughout your working hours.
This is the most important reason when people know that call is dialed by telemarketer as it takes more time to connect. By using Preview dialer we can connect calls more easily and too quick. It saves you from delay and so you can talk immediately.
By using Preview Dialer agent can save more time as dialer can connect calls immediately. The agent will be amazed by seeing that how much time he saved. They will be prepared by having all of the customer's knowledge.
Preview Dialer will help in dialing more calls and at that time no call will be dropped. Dialer helps you so that no leads will be lost and keep you energetic throughout your working hours.
Before dialing any call Dialer Provide customers information to the agents. Ahead of every call agents have all the information popup on their screen. This will save the agent’s time searching for information.
Dropped too many calls are a little frustrating for the agents and it will waste the agent time. When a call is falling dialer will search for the next number in the list and dial call. The dialer will provide the customer information along with the number for the better result.
By providing the previous data to the agents, managers and the senior person will notice that who performs best. With this information, the call will transfer to agents which are able to solve the query.
Preview Dialer provides you one-click dialing so that you can dial successful calls and move on for dialing next call without any interruption. All the detailed information about customer will be provided on agent’s dashboard which helps him most. Managers also provide give them the option to create remainder and get call-back in time.
As we know about the Preview Dialer, it can give information about the customer to the agent and if the agent does not want to proceed the call, the Preview dialer software can transfer to another available agent.
Call center agents join the campaign and can choose appropriate contact for calling from the call list.
Analyze the relevant query of contact like calling history, imported data from Customer Relation Management Software and survey data.
Make a call when agents are ready to attend the call and give some information from pre-existed data or survey forms.